Keeping your business and workforce running smoothly is crucial within any organisation. Our tailored support packages offer peace of mind knowing that your business line applications are safeguarded, monitored and supported, ensuring the applications and workforce are performing efficiently.
Please contact us for further information on how we can assist your business.
Corefocus provide both onsite and remote support to our own custom development and to any 3rd party software which we implement. Unlike your usual help desk, we have a dedicated support team who specialise in the technology we offer. As part of our service level agreement, we are dedicated to providing the highest level of support to our clients. We try to inject ourselves, our energy, our expertise and our passion into your business as part of our support to you and your business processes.
The following is offered as standard:
- Telephone support
- E-mail support logging
- Direct access to consultants
- Remote access
- Access to Microsoft customer source
- Access to Corefocus blog posts and knowledge bases
All our support contracts can be tailored to meet the individual needs of our clients, providing peace of mind that should an issue arise or a user need some assistance, one of the team will be on hand.