Corefocus Customer Services (CS) enhances the out of the box service module of Dynamics CRM, moving the product to the next level for customer service organisations. Some of the enhanced features include:
- Automated call escalations
- Corporate service level
- Customer service levels
- KPI Dashboard reports
- Case ownership
- ERP system integration
- Target counters for call deadlines
- Script question guidance (Dialog)
- As well as everything that comes out of the box with Dynamics CRM
Customer service has always been essential to the success of a business. Corefocus CS gives your organisation the ability to track and maintain customer relations and ensure that corporate service levels targets are achieved.
Corefocus CS captures key data relating to the customers interaction, whether if it’s a complaint or enquiry. Users can track case progress and team goals using the visual timers and the CRM dashboards.