Business Process

Your business must be agile, cost effective and responsive.

Information Technology has often been touted as the panacea that provides an efficient business. But it is not IT itself that provides the solution, it is the proper application of IT to your business process that makes the difference. This is our speciality.

  • How do you make employees more effective
  • How do you ensure compliance to regulation and internal procedures
  • How do you ensure your clients get a personal and prompt service
  • How do you identify and exploit new opportunities
  • How do you streamline management and paperwork processes
  • How do you provide consistency of delivery
  • How to you assimilate that new business
  • How do you know when you have done well (or badly).

Market change and the competitive challenge is a constant. The Channel Islands has the added challenge of scale: You are likely to have all the complexity of a national business, but 1/10th of the staff. You will have some ideas and we have some more ideas and some answers. Change must be constantly considered to keep ahead of the game. Tap into our help.

Our staff at Corefocus have the experience required to advise on Business Process utilising software and information technology. Tame that tangled web of multiple users, departments, lines of business, mix of legacy software solutions and the inevitable monster spreadsheet.  We have been involved in a number of projects with our clients to assist with business process to leverage the power of IT and untangle the web and streamline processes into a simple organised procedure.


Corefocus can offer both project and ad hoc consulting for all of our products whether it’s a simple change of a SQL Server report or full scale project management and implementation. We pride ourselves on our delivery of service to time and cost budgets with real insight and passion injected into our service and solutions.

Our intervention can save you significant sums of money and radically improve your processes.

Our extensive and professional consulting experience covers all Channel Island business sectors from commercial business and fulfilment operations to farming and retail, from government and charities to both financial and professional services.

We have the ability to offer:

  • Technology advice
  • Project scoping
  • Internal IT systems and software audits
  • Business process review and improvement
  • Application installations and configuration
  • Database management and consolidation
  • Process automisation and system integration
  • Management reporting and ad-hoc MIS solutions
  • Project management

Project Management

“On time, on budget and working as expected”. That is a successful project. There is no reason for any project to fail these key requirements, but the outcome can only be consistently achieved when the project has been well managed. Corefocus have an enviable record of achieving success during project delivery…just ask our clients.

It starts with a philosophy of being honest at the development stage of a project, of promising what is achievable, of listening as well as suggesting, of backing up the promise, of being systematic and communicative during project execution, of being agile to meet and overcome unexpected obstacles, of working hard to deliver…of working with you instead of against you to succeed. That is the Corefocus way of managing a project.

Corefocus offers basic and comprehensive project management based on the Dynamics Sure Step methodology which is the official process for Microsoft Dynamics projects. Sure Step is tailored to Dynamics implementations and upgrades helping us achieve objectives and satisfy our customers. The sure step methodology is constantly updated with the latest product versions and processes by Microsoft, which enables us to concentrate on the project execution and management.

A standard Sure Step runs through the following stages

  • Analysis
  • Design
  • Development
  • Deployment
  • Operation

Additional there is an upgrade process as well

Software Development

Corefocus is proud of its development heritage. We have developed both simple and complex application solutions for our clients to solve specific pain points in their operations. We have also developed product solutions that are marketed for worldwide sale ranging from CFX a Dynamics CRM solution for processional service organisations to Auto e-mailer which automates e-mailing of documents from Dynamics GP.

The key to development success is to understand the client pain and to keep the projects directly aligned to deliver the required solution. This keeps the budget under control and the solution effective. Our solutions work and they provide value, which is why our clients come back and our happy with our performance. Our development is done in-house and locally. This ensures direct communication between the delivery team and you, the client. No scope slip, no mis-understanding , no surprises. The “cheap” outsourced option fails too often to be recommended or used by us.

Our development team have specialist knowledge at the forefront of the development technologies, some of these skills include:

  • Dynamics CRM Solution development
  • Dynamics GP customisation
  • SQL Server development
  • VBA applications
  • C#
  • Java
  • Visual studio automated integration
  • SQL Reporting Services
  • SQL integration services


Corefocus provide both onsite and remote support to back-up our own work and to any Microsoft Dynamics CRM, GP and RMS implementations. When the company was formed in 2002, the key tenets of the business were to provide rapid, expert and local technical support to fill a gaping hole in the local available expertise.

Business software applications are a very specialist arena and not the bread and butter of your usual technology engineer (who has usually been raised on a diet of hardware and network implementations). Businesses so often fail to achieve their full potential because their IT solution is not working properly for them. The major reason for this is that they have not got the right support behind their core business processes. The effectiveness of a staff member can be directly related to the suitability of the software they are using, the way in which that software has been configured and  the support provided to that staff member  to ensure that they can effectively use the solution.

Corefocus provide that service. It can give you a competitive edge.   As part of our service level agreement we are dedicated to providing the highest level of support to our clients. The following is offered as standard:

  • Telephone support hotline
  • E-mail support logging
  • Direct access to consultants
  • Remote access
  • Access to Microsoft customer source
  • Access to Corefocus blog posts and knowledge bases

But it is more than that: We try to inject ourselves, our energy, our expertise and our passion into your business as part of our support to you and your business processes. We are there by you side for the long term.

Support Contracts

When you agree to any of our products we give you the option to have lasting support in technical and also supporting any new versions of the software that comes out.

Corefocus can provide both onsite and offsite remote support. As part of our service level agreement we are dedicated to providing the highest level of support to our clients. The following is offered as standard

Requirements Analysis

Requirements analysis encompasses the tasks that go into determining the needs or conditions to meet for a new or altered product or project, taking account of the possibly conflicting requirements of the various stakeholders, analyzing, documenting, validating and managing software or system requirements.

This is a crucial part of any project to ensure successful implementation. The requirements should be documented, actionable, measurable, testable, traceable, related to identified business needs or opportunities, and defined to a level of detail sufficient for system design.

Corefocus offer requirements analysis as part of a project or as s bespoke one-off job. The team at Corefocus have experience in building requirements documents across a wide range of projects and industries.


You can spend as much money as you want on IT, but if your users are not empowered through the use of the systems, then it is money wasted. Corefocus consider a project successful when the productivity gains flow to the business. Users need to be engaged, trained and switched-on to deliver results. We do our utmost to work with clients after any project delivery to provide their users with all the support they need to deliver consistently at work.

Corefocus can provide standard or bespoke training to best fit your needs. We can offer class room or one-to-one tuition both on and offsite for the following:

  • Dynamics GP training packages
  • Dynamics CRM
  • Dynamics POS (RMS)
  • SQL Server reporting
  • SQL Server maintenance
  • Corefocus CFX
  • P2 CRM
  • System integrations/Automation
  • Office integration

Cloud Services

“I’m leaving in 5 minutes for my flight”, “I don’t know where I am going to be tomorrow” and “Where am I next?”
Are just some of the phrases that we hear a lot. Therefore, Cloud Services can be very important to that user who is constantly out of the office and always needing to access their data before going into that importing client meeting.